Office Administrator - Technician Scheduler

At Laser Plumbing, we provide expert plumbing solutions and exceptional customer service to all our Clients through high service standards and our punctual, highly skilled Technicians.

Due to our growing Client base, Laser Plumbing needs YOU to join our amazing team of 'Totally Dependable' Schedulers!

Our Schedulers are an important part of Laser Plumbing, ensuring all inbound jobs are completed accurately, Technician's schedules are efficiently monitored and Clients are overwhelmed with a POSITIVE and PROFESSIONAL Customer Service experience!

This is NOT your typical administration role.  In order to succeed in this role, you must be able to thrive in a high pressure, busy work environment that rarely has a quiet day and have proven experience in a reactive based role:

  • Delivering exceptional Customer Service with a solution focused outcome;
  • Providing administrative support to multiple individuals (Managers and Technicians) in writing, in person and over the phone;
  • Quickly, efficiently and accurately scheduling jobs through investigating the needs of Clients;
  • Continually maintaining the expectations of Clients through a Client first and focused attitude.

As a Laser Plumbing Scheduler, you will take charge of a dedicated customer profile and provide outstanding Customer Service to assist the business and its growing customer base. You will work with other high performing Team Members to deliver a totally dependable customer experience to our service and maintenance Clients located in and around the Canberra region.

Here are the duties of YOUR new job...

  • Continually schedule daily jobs (Data Entry) & re-scheduling existing/ongoing jobs (via phone and E-Mail) efficiently and accurately for our Technicians throughout the day to deliver on service KPIs;
  • Working as part of a growing team, answering the continuous influx of phone calls from Clients;
  • Constant contact with new and current Clients through E-Mail and phone including Customer Satisfaction Surveys;
  • Effective communication with Technicians, Managers and other Schedulers including detailed notes on jobs;
  • Facilitating standard job workflow (quotes, scheduling, follow-ups, notes) to the highest standard;
  • General administration duties and assistance to Service Managers.

Here are the benefits of YOUR new job....

  • Monday thru Friday (8:30am to 5:00pm) - No Evening or Weekends!!
  • $60,000 Base Salary PLUS Leave Loading and Super
  • FREE Onsite Parking!
  • JOB SECURITY & career development in a constantly growing enterprise!

Key Skills and Attributes That You Will Possess...

  • 3+ Years experience in Client Service focused Administrative position within a fast-paced, reactive service environment that seldom has a quiet day;
  • Proven ability to work under the continual high pressure demands within a Service Industry;
  • A professional phone manner with excellent and effective communication and listening skills;
  • Excellent time management and multi-tasking skills to continually schedule and monitor large volumes of daily incoming service jobs;
  • Analytical skills and strong attention to detail demonstrating a high level of accuracy and efficiency in all tasks;
  • Fast, detail oriented learner with a positive "can do" attitude;
  • High level of computer literacy including knowledge of Google Docs/Sheet and Job Management Systems (preferably simPRO);
  • As you will be scheduling at locations around Canberra, geographical knowledge of Canberra is desirable, but not essential.

If this sounds like you, then apply now! Include your CV and Cover Letter noting your experience against the Skills & Attributes. E-Mail applications to humanresources@laserplumbing.com.au

Laser Plumbing reserves the right to fill the position at anytime.

**NOTE - Previous Applicants need not apply.


Maintenance Plumber

We have an ATTRACTIVE and REWARDING negotiable SALARY on offer to attract the highest calibre of person to this role with benefits including UNIFORM and VEHICLE!

Laser Plumbing Canberra Central is part of Laser Group - Australia's leading electrical and plumbing services company - offering professional services Australia wide.

As a successful applicant, you will possess the following skills and attributes:

  • Service/maintenance plumbing and gas fitting experience
  • Gas appliance repair experience
  • Heating and cooling experience
  • Ability to liaise with existing clients
  • Displays strong communication skills for liaising with customers to ensure smooth delivery

Applicants MUST have Working Rights in Australia to be considered for the position.

Ideally, you will have experience in a similar role and hold the following:

  • Trade certificate / Journeyperson and relevant experience in the trade service industry
  • NSW and ACT Gas Licence
  • Current manual drivers licence
  • Asbestos Awareness AND Working Safely w/ ACM
  • Working Safely at Heights
  • OH&S Induction Training for the Construction Industry with Clean Police Record

You will be provided with CAREER DEVELOPMENT OPPORTUNITIES within the service and maintenance division and a SUPPORTIVE ENVIRONMENT to ensure YOUR SUCCESS.

Enjoy JOB SECURITY with the successful, award winning and growing LASER GROUP!

Applications may be submitted by E-Mail
humanresources@laserplumbing.com.au

**NO RECRUITMENT COMPANIES PLEASE**


Commercial Plumber

Are you an experienced COMMERCIAL PLUMBER?

We are looking for a qualified Gas Fitter to join a small, highly motivated, customer focused team in the HVAC service sector providing responsive and reliable gas maintenance and installation.

Do you want to utilise your leadership skills? Are you wanting to be part of a small, highly motivated, customer focused team in the Commercial sector? Do you pride yourself on providing responsive and reliable service? Then we want YOU to come join CANBERRA's leading Plumbing Company!

Make your mark in a Commercial Plumbing position with a difference!

  • You will have the opportunity to work within an existing team in the Commercial sector.
  • You will work towards delivering client satisfaction by delivering quality plumbing services.

Enjoy JOB SECURITY with the successful, award winning and growing LASER GROUP located in Canberra, ACT!

  • Attractive and rewarding negotiable salary
  • UNIFORM and VEHICLE
  • Great opportunities to utilise your LEADERSHIP SKILLS
  • Company Paid Skill Training
  • Career Development Opportunities
  • Supportive environment to ensure your success

Laser Plumbing Canberra Central is part of Laser Group - Australia's leading electrical and plumbing services company - offering professional services Australia wide.

Ideally, you will have experience in a similar role and must hold the following:

  • NSW or ACT Plumbing Licence
  • Current Drivers Licence
  • ACT Working with Vulnerable People Permit (or the ability to obtain)
  • AFP Police Clearance (or the ability to obtain)

Applications may be submitted by E-Mail
humanresources@laserplumbing.com.au or calling Laser Plumbing Canberra Central's Office on 2 6185 0341.

**NO RECRUITMENT COMPANIES PLEASE**


Refrigeration Mechanic / HVAC

Are you an experienced HVAC REFRIGERATION MECHANIC? Do you LIVE in CANBERRA or are willing to RELOCATE to CANBERRA?

Do you want to utilise your leadership skills? Are you wanting to be part of a small, highly motivated, customer focused team in the HVAC Sector? Do you pride yourself on providing responsive and reliable service? Then we want YOU! Enjoy JOB SECURITY with Landmark Air located in Canberra, ACT!

  • Attractive and rewarding negotiable salary
  • UNIFORM and VEHICLE
  • Great opportunities to utilise your LEADERSHIP SKILLS
  • Company Paid Skill Training
  • Career Development Opportunities
  • Supportive environment to ensure your success

The successful applicant will be a person that possesses the following skills and attributes:

  • Knowledge of the HVAC or refrigeration tools, materials and test equipment
  • Strong verbal communication skills - ability to explain complex HVAC issues with Clients in a way they understand
  • Critical thinker and problem solver
  • Highly motivated and energetic
  • Willingness to up-skill as required by Management or Regulation

HVAC Refrigeration Mechanic Technician Requirements and Qualifications:

  • Refrigerant Handling Licence
  • General Construction Induction (White Card)
  • Current Drivers Licence - C Class or Above
  • Asbestos Awareness Certification
  • Working Safely with Asbestos Containing Materials Certification
  • Working in Confined Spaces
  • Working Safely at Heights
  • Working Rights in Australia
  • ACT Working with Vulnerable People Permit (or the ability to obtain)
  • AFP Police Clearance (or the ability to obtain)

Applications may be submitted by E-Mail
humanresources@laserplumbing.com.au or calling Laser Plumbing Canberra Central's Office on 2 6185 0341.

**NO RECRUITMENT COMPANIES PLEASE**